Frequently Asked Questions

We value your feedback and strive to continually improve our services. You can leave a review of your tour experience on our website, social media pages, or popular review platforms such as TripAdvisor (icons below) or Google Reviews. Alternatively, you can share your feedback directly with our customer support team via our contact section. We appreciate your input and look forward to hearing about your experience!

Booking with us is simple! contact us, and we’ll craft a personalized safari experience tailored precisely to your preferences and needs. Let us create the perfect adventure just for you. Reach out to our customer support team at info@africacallingsafaris.com for enquiries and bookings.

Our tour itineraries vary depending on the specific tour you choose. However, a typical itinerary includes an overview such as sightseeing stops, breakdown of activities, meal breaks, inclusive and exclusives and things to carry. You can find detailed itineraries for each tour on our website under the destination section.

Please ensure that your baggage is packed in soft bags and should weigh no more than 15 to a maximum of 20 kgs per person. It’s possible to store luggage during the safari either at your hotel if you are returning thereafter your trip or in our offices. Most lodges have laundry facilities at an extra charge. On air safaris the maximum luggage allowance per person is strictly 15 kgs including hand luggage in soft bags. As the aircrafts are small the luggage space is limited.

We accept partial or even full payment at the time of booking to secure your spot on the tour. We accept payment via credit/debit card and bank transfers for online bookings. Please refer to our Terms and Conditions for more details.

The safety and well-being of our guests is our top priority. We adhere to strict safety protocols and guidelines set forth by local authorities and health organizations. We ensure that our clients are insured with RESCUE emergency air evacuation cover. Our tour guides are trained in first aid and emergency procedures, and we regularly clean and sanitize our vehicles and equipment, regularly maintained and fitted with safety belts, VHF and HF radio communication, speed governors, satellite tracked, and our vehicles are comprehensively insured Additionally, we specialise in exclusive transport (non sharing) for an exquisite experience.

We’re here to help! You can reach our customer support team via email at info@africacallingsafaris.com or by phone at +254722719460. We strive to respond to all inquiries promptly and assist you with any questions or concerns you may have.

We highly recommend you book a medical cover/insurance from their country of origin. We are committed to excellence in every aspect of your trip experience, especially when it comes to safety and by that we have partnered with the RESCUE.CO who are the leading emergency air and land rescue provider in East Africa. They offer field rescue from the point of your injury or illness. With operation centres staffed 24/7/365 by experienced personnel.

Absolutely! We understand that every traveller is unique, and we’re happy to accommodate special requests whenever possible. Whether you have dietary restrictions, mobility concerns, or specific preferences, please let us know at the time of booking, and we’ll do our best to tailor the tour to meet your needs. For more complex customization requests, feel free to contact our customer support team, and we’ll work with you to create a personalized itinerary.