FAQs

Booking Process

Question: How do I book a tour with your company?

Answer: Booking a tour with us is easy! You can simply visit our website and navigate to the “destination” section. Choose the tour you’re interested in and select your preferred dates, itineraries, number of pax and their age. Then, proceed to the booking page where you can enter your details and make payment securely online. If you have any questions or need assistance, feel free to reach out to our customer support team at  [email protected]  or +254722719460.

Tour Itineraries

Question: What does a typical tour itinerary look like?

Answer: Our tour itineraries vary depending on the specific tour you choose. However, a typical itinerary includes an overview such as sightseeing stops, breakdown of activities, meal breaks, inclusive and exclusives and things to carry. You can find detailed itineraries for each tour on our website under the destination section.

Payment and Cancellation Policies

Question: What are your payment and cancellation policies?

Answer: We accept partial or even full payment at the time of booking to secure your spot on the tour. We accept payment via credit/debit card and bank transfers for online bookings.

Please refer to our Terms and Conditions for more details.

Safety Measures

Question: What safety measures do you have in place during your tours?

Answer: The safety and well-being of our guests is our top priority. We adhere to strict safety protocols and guidelines set forth by local authorities and health organizations. We ensure that our clients are insured with RESCUE emergency air evacuation cover. Our tour guides are trained in first aid and emergency procedures, and we regularly clean and sanitize our vehicles and equipment, regularly maintained and fitted with safety belts, VHF and HF radio communication, speed governors, satellite tracked, and our vehicles are comprehensively insured

Additionally, we specialise in exclusive transport (non sharing) for an exquisite experience.

Contact Information

Question: How can I contact your company if I have further questions?

Answer: We’re here to help! You can reach our customer support team via email at [email protected] or by phone at +254722719460.

We strive to respond to all inquiries promptly and assist you with any questions or concerns you may have. 

Special Requests and Customization

Question: Can I request special accommodations or customize a tour?

Answer: Absolutely! We understand that every traveller is unique, and we’re happy to accommodate special requests whenever possible.

Whether you have dietary restrictions, mobility concerns, or specific preferences, please let us know at the time of booking, and we’ll do our best to tailor the tour to meet your needs. For more complex customization requests, feel free to contact our customer support team, and we’ll work with you to create a personalized itinerary.

Feedback and Reviews

Question: How can I provide feedback or leave a review of my tour experience?

Answer: We value your feedback and strive to continually improve our services. You can leave a review of your tour experience on our website, social media pages, or popular review platforms such as TripAdvisor (links below) or Google Reviews.

Alternatively, you can share your feedback directly with our customer support team via email or phone. We appreciate your input and look forward to hearing about your experience!